What Property Managers Should Do After a Commercial Glass Emergency
Glass emergencies touch multiple stakeholders: tenants, security, insurers, and sometimes city agencies. In Baltimore’s mixed-use buildings—especially near Mount Vernon or downtown—elevator access and loading rules matter as much as the glass itself.
Immediate coordination
- Confirm the scene is safe for vendors; relay police/fire clearance if relevant.
- Provide loading dock or after-hours access instructions—gps pins often fail in garage mazes.
- Notify tenants with a factual status: “entry secured; replacement scheduled.”
Vendor package basics
Helpful attachments: photos, incident number (if applicable), frame dimensions if known, and contact for on-site escort. We align board up with later replacement so you’re not paying twice for mis-measured lites.
Insurance alignment
Encourage tenants to file promptly; your carrier may differ from theirs. Our invoices describe work performed in plain language—useful for adjusters. See insurance article.